Abstract: This paper focuses on the real-time and intelligent process of the E-Commerce order. The control and reasoning of the real-time and intelligent processing of E-Commerce order is studied to apply the blackboard approach that is the method to solve the complex reasoning of artificial intelligent. The real-time intelligent processing of E-commerce order is the knowledge-based multiple tasks’ processing. So the blackboard-based reasoning is put forward to solve the application of experience and knowledge and calling of tasks. It is beneficial to improve the real-time, scientific and intelligent process of E-commerce order.

Key words: E-commerce, Order, Real-time

摘要： 针对电子商务订单实时智能处理控制问题，采用人工智能领域复杂问题推理的黑板(blackboard)方法，组织电子商务订单实时智能处理控制与推理。考虑物流配送能力的电子商务订单实时智能处理是基于知识的多任务处理。为此，提出基于blackboard的推理处理方法，解决订单处理过程中涉及到的人工处理问题的经验和知识的运用和调度。该研究有助于提高电子商务订单处理的实时性、科学性和智能性。

关键词: 电子商务, 订单, 实时