Abstract: Accompanied with the development of IT and market globalization, business process shows more and more dynamic, nimble and variable, that leads to more strict requirement on business process management system. Based on the relevant theory about KM and the conclusion of BPM exception, this paper analyzes the relation between process knowledge and BPM exception, and brings forth the meaning of dealing with BPM exception by making use of process knowledge, which intelligentizes the ECA rule and spreads its applying scope. Furthermore, it can improve the BPM system’s capability for exception through controlling and descending exception’s negative affection, and then make the BPM system more flexible.

Key words: BPM exception, Process knowledge, ECA rules, Similar degree

摘要： 随着信息技术的发展和市场全球化程度加深，企业业务流程的动态、敏捷、多变等特点日趋明显，对业务过程管理系统的柔性提出了更高的要求。该文在研究流程知识与BPM系统异常关系的基础上，借鉴知识管理的相关理论和BPM异常处理研究成果，提出了利用流程知识进行BPM系统异常处理，赋予ECA法智能化处理异常的能力，扩展了ECA法的使用范围，提高了BPM系统的异常处理能力，控制异常发生，减小异常的负面影响，增加了BPM系统柔性。

关键词: BPM异常, 流程知识, ECA规则, 相似度

CLC Number: 

• TP18