摘要： 讨论了一个热线系统来电地图显示的实现方法。当市民打电话举报与城建相关的 事件时，指挥中心以30路中继电话接受举报，并自动在大屏幕电子地图上同步显示事发地 点 的位置，以便于对事故情况准确记录。

关键词: 热线电话, 电子地图, CTI, Mapinfo, 语音卡

Abstract: This paper discusses the implementing method of a hotwire system for receiving a call and displaying the caller's location on electronic map. When c itizen calls to say an accident about city services, the control center receiv es the citizen advice with a 30-channel relay telephone mode and the spot is au tom atically positioned on a big screen of displaying electronic map, so that th e de tail about the accident can be accurately recorded.

中图分类号: 

• TP399