摘要： 首先介绍了本体及客户本体的概念,然后提出了基于客户本体的客户信息集成框架,接着提出了利用基于客户本体的查询扩展和查询重构进行客户特征提取的方法和步骤,最后用一个实例说明了基于客户本体的客户特征提取方法。

关键词: 客户关系管理, 客户本体, 客户特征提取, 查询扩展, 查询重构

Abstract: This paper first introduces the concepts of ontology and customer ontology and proposes the framework of customer information integration. Then, it proposes the method and procedure of customer features extraction using query expansion and query rewriting based on customer ontology. Finally, the method of customer features extraction based oncustomer ontology is demonstrated by a factualexample.

中图分类号: 

• TP391.4