摘要： 讨论了电力行业供电客户管理信息分析及决策支持系统(CRMADSS)设计及实现中的若干问题，给出了CRMADSS的功能框架及基本结构。该系统已在网络环境下用Brio 6.0，Microsoft SQL Server 2000等软件予以实现，并投入了使用。
关键词:
客户关系管理,
供电,
决策支持系统
Abstract: This paper discusses several problems of implementing the information analysis and decision support system for power supply customer relation management (CRMADSS). It also discusses the basic function and structure of CRMADSS.The system hes been realized with Brio 6.0, Microsoft SQL Server 2000 etc.in networks and has been put into applications.
中图分类号:
周晓峥,方翎,吴耀坤,毛为真. 供电客户关系管理信息分析及决策支持系统的实现[J]. , 2003, 29(14): 171-.
ZHOU Xiaozheng,FANG Ling,WU Yaokun,MAO Weizhen. Implementation of Information Analysis and Decision Support System for Power Supply Customer Relation Management[J]. , 2003, 29(14): 171-.