摘要： 教育客户服务中心系统是以提高教育服务质量和效率为目标，研究相关的信息描述、定义、存储、检索、交换、分析和挖掘技术，综合构成教育客户服务中心的前台接入和后台处理的最新技术，通过与教学服务管理系统和教学行为分析和质量评估系统集成，为高校的招生、教务管理等教育服务管理工作提供高效的辅助手段，促进教育资源的信息规范化。

关键词: 网络教育, 客户服务中心, XML

Abstract: Education call center aims to improve the quality and efficiency of education service, it researches the information definition, storing, indexing, exchanging, analyzing and data mining,combined with the new technique of foreground switch-in and background treatment, and integrated with education service management system and education behavior analysis and quality evaluation system, it provides the high-efficient ways for enrollment, education administration management, and promotes the information standardization of education resources.

中图分类号: 

• TN99