摘要： ITIL概念始于20世纪80年代,已经成为IT管理的事实标准,它在很多欧美企业中已经得到实施,中国的ITIL正处于起步阶段,许多 企业开始或计划开始把ITIL用于内部的IT管理。该文简单介绍了ITIL的用途和基本概念,归纳了项目实施的思路,以及ITIL为企业管理带来的 变化。

关键词: IT基础架构库, IT管理, 模块化

Abstract: Information technology infrastructure library(ITIL) is a concept appears in 1980s. It is now a de facto standard in IT. It has already been implemented in many American or European enterprises. Now some Chinese enterprises plan to use ITIL to manage their IT systems. In this article, the usage and basic concept of ITIL are introduces. The author demonstrates the way to implement ITIL system and a lot of changes it will make to the management of enterprise.

中图分类号: 

• TP311.5