摘要：

介绍了知识库的研究现状以及使用知识库对专家咨询系统的意义，论述了基于知识库的专家咨询系统的设计，分析了无人值守信息交互的知识地图与知识引擎的设计过程，实现了实时专家咨询模式的专家协同。

关键词: 知识库, 知识地图, 知识引擎, 协同, 专家咨询系统

Abstract: This paper introduces the research status of knowledge base and the meaning of using it in the design of expert referring system. It analyzes the design of knowledge map and knowledge engine when no expert is on duty and the implementation of the experts’ collaboration in real-time consultancy.

Key words: knowledge base, knowledge map, knowledge engine, collaboration, system of expert referring

中图分类号: 

• TP391