摘要： 从市场和技术的双重角度对呼叫小心及其相关技术作了全面的介绍，并对其今后的发展方向作出了预测。

关键词: 呼叫中心, CTI技术, 商业模式

Abstract: This paper introduces Call Center and its relative technologies from both the marketing and technical viewpoint.A prediction of the development in this field in the future is also given.

中图分类号: 

• TN929.5