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›› 1998, Vol. 24 ›› Issue (10): 54-.

• Papers • Previous Articles     Next Articles

Call Center & Business in the Information Era

Qu Jinyun   

  1. (East—China Institute of Computer Technology Shanghai 201800)
  • Published:1998-10-25

呼叫中心与信息时代的商业

曲晋云   

  1. 华东计算技术研究所 上海,201800

Abstract: This paper introduces Call Center and its relative technologies from both the marketing and technical viewpoint.A prediction of the development in this field in the future is also given.

摘要: 从市场和技术的双重角度对呼叫小心及其相关技术作了全面的介绍,并对其今后的发展方向作出了预测。

关键词: 呼叫中心, CTI技术, 商业模式

CLC Number: