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›› 2001, Vol. 27 ›› Issue (07): 132-133.

• Papers • Previous Articles     Next Articles

IPACDBuilding the Call Center Based on IP Voice Technology

MAO Fei, JIN Lianfu, CHEN Ping   

  1. (Computer Network & Information Engineering Lab,Zhejiang University,Hangzhou310027)
  • Published:2001-07-25

构建基于IP语音技术的呼叫中心

茅非,金连甫,陈平   

  1. 浙江大学网络与通信实验室,浙江大学网络与通信实验室,浙江大学网络与通信实验室 杭州 310027

Abstract: The paper introduces the call center based on IP voice technology,which will offer a good system building to the corporation call center .

摘要: 构建基于语音技术的呼叫中心为企业呼叫中心的未来发展提供了良好的系统构架。IP

关键词: 呼叫中心, 语音技术, IPACD

CLC Number: