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›› 2001, Vol. 27 ›› Issue (09): 86-88.

• Papers • Previous Articles     Next Articles

The Implementation of Internet Call Center

ZHOU Jun   

  1. (Shanghai Telecom.Technic Research Institute,Shanghai 200122)
  • Published:2001-09-25

因特网呼叫中心的实现

周骏   

  1. 上海电信技术研究所 上海 200122

Abstract: In this article, we describe the solution of Internet call center,expatiate on the relationship and interface among the system module.

摘要: 阐述了因特网呼叫中心实现的基本思路,描述了系统各模块之间的关系及接口。

关键词: 因特网, 呼叫中心, CTI, ICM, Java

CLC Number: