Abstract:
This paper introduces a method of E-mail information date mining and each step of data mining and its correlative arithmetic are dissertated in detail. The concrete application of E-mail information data mining in CRM is mainly presented.
摘要： 介绍了一种E-mail 信息挖掘的方法，详细论述了挖掘的各个步骤及相关算法，并重点介绍了E-mail挖掘在CRM中的具体应用。
关键词:
电子邮件,
数据挖掘,
客户关系管理,
聚类
CLC Number:
WANG Xiaoguo,ZHU Wei, HUANG Shaokun,LI Qiyan. A Method for E-mail Data Mining and Its Application in CRM[J]. , 2003, 29(15): 97-99.
王晓国,朱炜,黄韶坤,李启炎. 一种E-mail挖掘方法及其在CRM中的应用[J]. , 2003, 29(15): 97-99.