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›› 2004, Vol. 30 ›› Issue (S1): 565-.

• Papers • Previous Articles     Next Articles

Application of Data Mining in Customer Segmentation of Stockjobber's CRM

XIE Huanhong   

  1. (Dept.of Computer Science and Engineering,Shanghai Jiaotong University,Shanghai 200030)
  • Published:2004-12-29

数据挖掘在证券公司CRM客户细分中的应用

谢寰红   

  1. 上海交通大学计算机科学与工程系 上海 200030

Abstract: This paper introduces the application of data mining in customer segmentation of stockjobber's customer relationship management, and presents some correlative concepts,then gives a practical example.

摘要: 将数据挖掘技术应用于证券公司客户关系管理中的客户细分,阐述了相关概念,并给出了一个应用实例。

关键词: 客户关系管理, 客户细分, 数据挖掘, 聚类

CLC Number: